Return & Refund Policy
At Mighty-K9, we want you and your pet to experience our products with confidence. You are protected by our 30-Day Money-Back Guarantee.
If you are not completely satisfied with your order within the first 30 days of receipt, you may request a return and refund by following the steps below.
Step-by-step return procedure
- Get your RMA number. Before shipping any product back, contact customer support to receive your required Return Merchandise Authorization (RMA) number. Do not send items back without an RMA number, as unidentifiable packages may be delayed or refused.
Email: support@mighty-k9.com
Phone: (713) 432-9245 (Monday to Friday, 9:00 AM to 5:00 PM CST) - Package your return. Securely pack the item(s) in their original container. Include a note with your full name, your ClickBank order number, the email address used at purchase, and your assigned RMA number (also written legibly on the outside of the package).
- Ship to our return facility. Use a trackable shipping method (such as UPS, FedEx, or USPS) and send to:
Mighty-K9 Returns
Customers are responsible for return shipping costs. We strongly recommend trackable shipping, as refunds cannot be issued for lost packages without proof of delivery.
RMA # [Insert Your RMA Number Here]
5999 W 34th St. STE 106
Houston, TX 77092
Key details and guarantee terms
- Full refund: your full purchase price is refunded with zero restocking fees.
- Opened products welcome: the guarantee applies even if the bottle has been opened and used.
- Processing time: once the returned item is received, inspected, and processed, your refund is issued to your original payment method within a few business days.
Conditions that would void a refund
- Exceeded timeframe: return requests or packages received after the 30-day guarantee window has expired.
- Missing identification or no RMA: packages sent without an RMA number, order number, or customer identification details.
- Unauthorized or empty packages: packages that arrive empty, contain unauthorized or tampered items, or show evidence of systematic abuse of the guarantee.
Additional shipping and fulfillment policies
- Standard delivery: orders ship by standard ground delivery. Contact us for expedited or overnight requests.
- Single address shipments: orders ship on a single date to one delivery address. Additional charges apply for split shipments.
- International orders: the recipient is responsible for import duties, customs fees, broker charges, and local taxes.
Order support
For payment and order questions, contact ClickBank Support or call 1-800-390-6035.
See also our Privacy Policy.